A String of Off-Off-Campus Hits
Through an Expanding Network of Ambulatory Care Centers, NYU Langone Is Bringing Patient-Centered Care to Neighborhoods Near and Far
Internationally renowned for its expertise in medicine and surgery and its advances in research, and well on its way to becoming a world-class institution, NYU Langone Medical Center is mastering the art of thinking globally but acting locally. Over the past three years, our distinctive violet-and-white logo has gone up on ambulatory care centers in Brooklyn, Queens, Long Island, and the Financial and Theater Districts of Manhattan (see map).
For all their neighborliness, however, these satellite facilities provide the same high level of expertise and care that patients have come to expect from staff at the Medical Center. In addition to first-rate primary care physicians, these centers field a wide range of NYU Langone specialists under one roof. Several, in fact, offer advanced imaging technology, office-based gastrointestinal procedures, and cardiac diagnostic testing. "We want to be a one-stop shop," explains Isabel Souffront, MD, clinical instructor of medicine and a family care physician at NYU Langone at Internal Medicine Associates—The Miller Practice, which joined the network in 2010 and is located on West 52nd Street in Manhattan.
These multispecialty centers represent a strategic expansion of the Medical Center's outreach efforts. All are located in communities that lie well beyond the main campus yet are close enough to allow easy access for patients who require services there. "We believe that bringing high-quality care out into our patients' communities is going to be increasingly important," says Andrew Rubin, vice president for Medical Center clinical affairs and affiliates. "These centers give people local access to the world-class expertise in specialties NYU Langone is known for. Meanwhile, if a patient needs advanced care, their physician can refer them directly to NYU Langone's Tisch Hospital, Rusk Institute of Rehabilitation Medicine, or Hospital for Joint Diseases."
Two of the six multispecialty sites—NYU Langone at Trinity Center, in the Financial District, and NYU Langone's Center for Women's Health, due to open this summer on Manhattan's Upper East Side—are totally new. The others were established when NYU Langone merged with existing practices known for delivering superb medical care. NYU Langone at Williamsburg, for example, was established at the request of the local Orthodox Jewish community by partnering with Jacob Walfish, MD, clinical assistant professor of medicine, an internist and gastroenterologist who has practiced in the community for nearly 30 years and speaks fluent Yiddish.
Plans are under way to establish 5 to 10 additional ambulatory care centers in the New York metropolitan area. "We carefully select the practices we want to partner with," explains Paul Pogrebinsky, director of ambulatory operations. "It's a long analytical process. We evaluate all aspects of the practice, including quality standards, to ensure that it's in line with NYU Langone's commitment to patient-centered care, as well as the community's needs." With the addition of the Medical Center's support services and specialists, these centers are flourishing. Since joining the network, for example, NYU Langone at Columbus Medical in Rego Park, Queens, the largest and busiest of the sites, has doubled its physician staff to 40, spanning 20 different specialties, and has added a six-chair infusion center.
Steven Kobren, MD, clinical assistant professor of medicine, medical director of our Great Neck practice, a location the Medical Center plans to use as a hub for future Long Island–based services, says, "Our patients are thrilled that we now share NYU Langone's name—it's a brand that sells itself." After leading a thriving four-physician practice in cardiology, endocrinology, and primary care medicine for over two decades, Dr. Kobren agreed to join the network last fall. He was attracted, he says, by NYU Langone's collaborative approach. "They've been very understanding," he says, "and encouraged us to keep doing what we love to do." He also likes having enhanced access to the Medical Center, which he knows well from having referred cardiology patients there for more than 20 years.
"If Dr. Kobren hadn't joined NYU Langone, I might not be here," says Marie Gordon, one of his patients. In October 2010, shortly after the Great Neck practice came on board, an MRI scan showed that Gordon's aortic aneurysm—diagnosed several years earlier—had ballooned dangerously. "I could have died at any moment."
Worried about the effects of open-heart surgery on his 74-year-old patient, Dr. Kobren used his new affiliation to secure a fast-track appointment with Aubrey Galloway, MD, the Seymour Cohn Professor of Cardiothoracic Surgery and chair of the Department of Cardiothoracic Surgery. Within days, Dr. Galloway performed a minimally invasive procedure that repaired the aneurysm and allowed Gordon to recuperate swiftly. "The NYU Langone connection is why I was able to get operated on so quickly," Gordon says. "It was a great team success story."